For all customer service inquiries, please contact us at info@clubclio.shop
On the sign-in screen, click 'Forgot your password?'. With validation e-mail, you can reset your password.
After you sign-in, you can change your information on the “My Account” page by clicking the “edit” button.
Currently clubclio.shop does not offer order cancelations after an order has been placed. If there is incorrect information reflected on your order confirmation, please email customer service at info@clubclio.shop to resolve.
You can check your order history by going to “My Account > Order History.”
We’re sorry you received a damaged product. Please email customer service at info@clubclio, within 30 days of receiving your order. Please include “damaged product” in the subject line and in the body of the email include the following details: your name, order number, name of product that arrived damaged, and a description of the damage. Photos are also helpful!
We’re sorry we left out a product from your order. Please email customer service at info@clubclio.shop, within 30 days of receiving your order. Please include “missing product” in the subject line and in the body of the email include the following details: your name, order number, and the product(s) you’re missing from your order.
Once your order has been placed, you cannot change the shipping address. Please contact customer service at info@clubclio.shop if you have any problems or concerns.
We do our best to avoid this situation, but we cannot guarantee it will not get caught on customs. If some charges occur, it is the buyer's responsibility since it is beyond our control. If you feel uncomfortable with additional customs charges, you can reject the package. We will fully refund once we receive the package back.
We accept returns within 14 days after receiving an item. The item must be the "original" and in "brand new" condition. Also the shipping costs for returns, are the buyer's responsibility.
We do not offer direct exchanges on any of our products.
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