Shipping & Returns

Shipping Information

● CLIO provides free ground shipping on all customer orders $70 and over.

● Orders $70 and over always ship for free without an offer code. For shipments totaling less than $70, there is a delivery charge of $9.99 for ground shipping.

● All CLIO orders are shipped out of the South Korea. Orders with standard shipping usually take 7-20 business days from the day it ships to arrive to its final destination.

● Please note our warehouse is closed on weekends.

● In the occasion an item is out of stock or unavailable, your order may not be shipped until a Customer Care Representative has contacted you for further instructions.

● All return request must be with reasonable cause, simplicity a change of mind will not be accepted with return reason.

● Customers should check the customs clearance and cover all expenses. Please note that import duties and taxes are totally buyer's responsibility.

● In case the parcel fails to be delivered with absence of addressee, either returned or refund will be given excluding the first shipping fee.

● If your item is not approved by customs due to unpaid custom fee, Customers can be get refunded deducting shipping fee.

● If the item is returned due to customer entering their wrong shipping address, they can get a refund deducting the first shipping fee.

 

Contact Us

For all customer service inquiries, please contact us at info@clubclio.shop

※ For your reference, please note that our CS team does not work on the weekends and national holidays of South Korea.

Address : 66, Wangsimni-ro,Seongdong-gu,Seoul, South Korea